At TuttiBear, we want you to be 100% satisfied with your order. If for any reason it does not meet your expectations, you can request a return or exchange of products, under the conditions indicated below.
Return Period
We accept returns within 14 consecutive days after receipt of the order, as provided for in Decree-Law No. 24/2014 of 14 February.
Conditions of Acceptance
For reasons of hygiene and food safety, we only accept returns of products that:
Are sealed, with no signs of use or opening
Are returned in their original packaging, in perfect condition
Include proof of purchase
Opened, damaged or tampered with products will not be accepted.
Return Costs
The customer is responsible for the return shipping costs, except in cases of error on our part or defective products.
In the event of an error or defect, TuttiBear will bear the costs and arrange collection.
Refund
The refund will be made within a maximum of 14 working days after receipt and verification of the returned product.
The refund will be made using the same payment method used for the purchase.
Exchanges
If you wish to exchange a product for another, you must follow the same return process and indicate the desired exchange by email.
Defective Products or Incorrect Orders
If you receive a damaged product or one that differs from what you ordered, please contact us immediately at hello@tuttibear.com, attaching photographs of the product and packaging so that we can resolve the issue as quickly as possible.
How to request a return:
Send an email to hello@tuttibear.com with the order number and reason for the return.
After validation, you will receive shipping instructions.
The return will be processed after receipt and verification of the product(s).